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1. Order Confirmation via email

Once you have placed an order via tolu.com.au you will immediately receive a confirmation email. This is automatically generated. Please check this confirmation email and contact us immediately at info@tolu.com.au if there are errors or changes that need to be made. For all orders that are returned due to an incorrect address, you will be charged a fee of $15 AUD within AU and NZ for repacking and postage. If your package is going to a workplace, please include the business name so that it arrives promptly.

2. Shipping & Delivery Policy

At Tolu Australia, we provide free express delivery to any address within Australia and New Zealand.

And variable rates for standard or express International Delivery with tracking (we ship to most parts of the world). Please allow 10 working days for delivery.

Please note, we do not ship to military and restricted areas, or naval ports.

Please select the correct country during checkout for an accurate shipping rate. International deliveries may be subject to the imposition of customs or import duties once they reach their destination. You will be liable for all of these duties and It is your sole responsibility to pay the charges to release the goods from the order. We are legally required to declare the full value of the order and will provide an invoice to customs should they require it. We are unable to estimate these exact charges so we recommend you contact your local customs office to ascertain the duties imposed.

3. Order Status

All orders placed from Monday to Friday (excluding public holidays) will be processed and shipped within 2 working days upon confirmation of payment. This could vary with circumstances such as online security checks, shipping restrictions, payment authorisation, packing and dispatching of order. An email confirmation will be sent for all orders once received. If you haven't received your item(s) after the estimated time frame please contact our Customer Care Team at info@tolu.com.au and we will also provide a tracking number if available.

4. Order Cancellations

Order changes or cancellations can only be accepted if your order has not already been dispatched. You may cancel or make changes to your order via info@tolu.com.au

5. Missing or faulty items in your order

We apologise for sending you an incomplete order or if you've had received a defective item from us. Please contact our Customer Care Team at info@tolu.com.au and we will get back to you as soon as we can.